Behavioural technology app Atiom landed an award for the Mobile Hospitality Solution of the Year at the inaugural TDM Travel Trade Excellence Awards 2024 – Thailand for its success in providing an artificial intelligence (AI)-powered platform designed to build habits that enhance team performance with just a few minutes of usage per day.
Atiom addresses issues of inconsistent service delivery and a disengaged workforce with features like audits, daily training, peer-to-peer recognition, surveys and real-time analytics to ensure their teams are delivering an on-brand experience to every customer that walks through their doors.
Traditionally, managing content is very time-consuming. That’s why the team behind Atiom has built AI tools to generate, translate and share content at scale, saving an enormous amount of time. They also help leaders consolidate the separate systems that many companies still use to train, engage, inform, and assess their teams.
Atiom’s real-time analytics and data export capabilities empower managers at various levels to make informed decisions based on comprehensive insights, which drives performance and training progress both at the team and individual levels. Atiom’s advanced gamification system ensures that people are happy to come back daily and use the many features that make their jobs easier and keep them motivated in the workplace.
The hospitality industry’s top brands, including Intercontinental Hotels, Holiday Inn, Sofitel, Fairmont and Raffles, amongst many others, rely on Atiom to build better habits and drive measurable shifts in performance and service delivery.
The platform has also enabled new employees to onboard faster whilst increasing their confidence in handling customer inquiries and promoting guest services. One of their hospitality clients reported an increase of 4.94% in guest satisfaction across Southeast Asia for their hotels that were using Atiom.
One hospitality group reported a 2x increase upselling after their staff began using Atiom
Atiom’s impact is further proven by its comprehensive reporting and analytics system, which captures data in real time to turn insights into action. Another global leader in hospitality reported an increase of 2.5x in loyalty enrolments since they began using the Atiom platform with their teams.
“Front-line staff feel more confident to present their Loyalty,
Marketing, and Sales in their daily on-the-job activities.”
– Duongto Nisaunch, Project Manager, Commercial – Asia,
Premium, Midscale, & Economy brands.
Atiom’s ability to localise content enhances its relevance and efficacy in diverse settings, which makes Atiom a valuable asset for organisations aiming to elevate service delivery and workforce engagement across markets, cultures, and regions.
“At Atiom, we believe that making small improvements every day is the key to keeping teams engaged whilst fostering cultures of service excellence. We are different in our approach—it’s not only about training; it’s about inspiring teams every day with short activities that drive behaviour change and shift performance,” said Atiom Founder and CEO, Matthew Spriegel.
TDM Travel Trade Excellence Awards – Thailand celebrates companies in the travel sector that have made groundbreaking industry improvements with a renewed focus on safety and sustainability, enabling unique customer experiences. You can learn more about the Atiom app at Atiom.app or on LinkedIn.
The TDM Travel Trade Excellence Awards 2024 – Thailand is presented by Travel Daily Media. To view the full list of winners, click here. For more details, please contact Jane Patiag at +(65) 3158 1386 ext. 217 or awards@traveldailymedia.com.